CoolChop Support
We are here to help with your CoolChop experience.
CoolChop is a food ordering and delivery service that connects customers with local restaurants and delivery riders. This page provides support for the CoolChop, CoolChop Partner, and CoolChop Rider apps.
Contact Support
For help with an account, order, payment, delivery, restaurant, or rider issue, contact our support team using either email address or call us.
- Email: support@crosstechghana.com
- Email: support@coolchopapp.com
- Phone: +233 20 242 3813
How We Can Help
- Account access, registration, and verification
- Restaurant discovery, menu, and order issues
- Payment, refund, and missing-order questions
- Delivery tracking and rider coordination
- Restaurant partner and delivery rider app support
- Technical problems, crashes, and app feedback
When Contacting Us
To help us resolve your request quickly, include the email address or phone number linked to your account, your order number when relevant, the app you are using, and a brief description of the issue. Please do not send passwords, one-time codes, or complete payment card details.
Our support team will review your request and respond with the next steps. For urgent order issues, contact us as soon as possible while the order is active.
Account and Data Deletion
You can request deletion of your CoolChop account or personal data directly through the secure CoolChop deletion pages. Phone verification is required to confirm the request, and deletion is processed after a 60-day grace period.
- Request account deletion - permanently delete your account and associated data.
- Request data deletion - delete personal data while keeping your account active.
You may also request deletion by emailing support@coolchopapp.com with the subject "Account and data deletion request." Include the phone number or email address linked to your account. We may retain information where required for legal, security, or financial record-keeping purposes.
Frequently Asked Questions
I cannot log in. What should I do?
Confirm that you are using the phone number registered with your account and that your device can receive SMS messages. If the problem continues, contact support with your phone number and app name.
My order is late, missing, or incorrect.
Contact support as soon as possible and include your order number. Our team will review the order status and help with the next steps, including any applicable refund request.
My payment did not go through.
Check your network connection and confirm with your bank or mobile money provider whether the transaction was completed. Do not retry repeatedly if you were charged; send support your order number and transaction details without sharing passwords or full card numbers.
Legal Information
CoolChop is operated by Cross Technologies in Ghana. Read our Privacy Policy and Terms of Service.
Business address: P.O. Box KW 65, Keta - Volta, VK-0150-6094, Ghana.
App Information
CoolChop apps are operated by Cross Technologies in Ghana. The apps require an internet connection and may use your location, with your permission, to support restaurant discovery and delivery tracking.